My Blog

Investigative interviewing is a skill that can transform the way organisations and individuals gather information, solve problems, and make decisions. It is more than just asking questions; it is about creating an environment where truth can emerge clearly and confidently. Over the years, I have learned that mastering this art requires patience, preparation, and a genuine interest in understanding the story behind the facts. In this post, I will share practical insights and t

Why Investigation Training Pays Back Faster Than Expected A two-day course can look like a direct cost. Venue, trainer, materials, and staff time all add up. A £2,000- £3,000 spend may feel hard to defend when budgets are tight. The better question is what poor investigations already cost. A flawed investigation can create costs across several stages: Time spent correcting errors Extra management review Delayed decisions Appeals and grievances External advice Reputational har

The farther we step back, the more of the picture we can see. Watch yourself. Throughout my journey in coaching and investigative interviewing, I've discovered that stepping back from a session or interview allows for clearer insights. While studying for my coaching qualification, I practiced recording sessions (with my coachee's permission, of course) and reviewed them afterwards. It was, of course, an unpleasant and uncomfortable concept but it revealed not only my shortcom

Investigative interviewing is a skill that can transform the way organisations and individuals gather information, solve problems, and make decisions. It is a delicate process that requires patience, clarity, and a strategic approach. Mastering investigative interview techniques means learning how to ask the right questions, listen actively, and create an environment where truth can emerge naturally. In this post, I will share practical insights and methods to help you become

Evidence Based Research Supporting Something I have always believed Yesterday I had one of those rare light bulb moments where something I had felt for a long time suddenly had research sitting beside it. I was reading Personality in Investigative Interviewing: Unravelling the Role of Individual Characteristics, Personality Similarity, and Interviewer-Suspect Personality Interactions on Investigative Interviewing Performance and Rapport-Building by Irma Melunovic. The title i

I've just spent the last two days delivering skills that everyone hopes they won't use. Why? The course was on Accident Investigation in the construction industry. Investigations rarely fail because people don't care, they fail because they haven't been taught how to investigate. I had the pleasure of working alongside G.M.Hardington Training Consultancy and experienced professionals from Wienerberger UK We explored how to: ✔️ Secure the facts before the theories. ✔️ Test com